Virtual Assistance
Learn the fundamentals of virtual assistance. Master productivity tools, professional communication, administrative tasks, and the skills needed to work remotely as a VA.
What you'll Learn
Introduction to Virtual Assistance
In this module, you will learn what virtual assistance is, the role of a virtual assistant, types of virtual assistants, industries that hire VAs, required skills, and how remote virtual assistance works.
Work Environment & Productivity Setup
In this module, you will learn how to set up a professional VA workspace, manage time effectively, use basic productivity tools, organize tasks, and maintain consistency while working remotely.
Professional Communication Skills
In this module, you will learn proper email etiquette, professional chat communication, meeting coordination, note-taking, follow-ups, and maintaining clear communication with clients.
Administrative & Office Support Tasks
In this module, you will learn how to manage emails, calendars, documents, data entry, file organization, scheduling, and everyday office support tasks required by most clients.
Online Research & Data Entry
In this module, you will learn how to conduct online research, collect and organize information, manage spreadsheets, enter data accurately, and present results in a clear format.
Customer Support Basics
In this module, you will learn how to respond to customer inquiries via email and chat, handle complaints professionally, manage FAQs, and provide basic customer service support.
Social Media Assistance (Basic)
In this module, you will learn how to assist with social media posting, content scheduling, replying to comments and messages, basic caption writing, and simple performance tracking.
E-commerce Support Tasks
In this module, you will learn how to assist online businesses with order tracking, product uploads, inventory updates, customer inquiries, and basic platform tasks.
Basic Digital Tools for Virtual Assistants
In this module, you will learn how to use common tools such as Google Workspace, Microsoft Office, Zoom, Trello, Notion, and basic file-sharing platforms.
Confidentiality & Work Ethics
In this module, you will learn about professionalism, confidentiality, data protection, handling sensitive information, and ethical behavior as a remote assistant.
Getting VA Jobs & Working with Clients
In this module, you will learn how to prepare a VA profile, apply for jobs, communicate with clients, set expectations, manage workloads, and maintain long-term working relationships.
Capstone Practice & Job Readiness
In this module, you will complete practical VA tasks, build confidence through real-world simulations, prepare a simple portfolio, and become job-ready for VA roles.
Learning Outcomes
A hint of what you'll learn or become
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